Frequently Asked Questions
Q. Where is my food coming from?
A. Your food is made-from-scratch and packaged by Great NH Restaurants (T-BONES – CJ’s – Copper Door) employees at our commissary. (The hub that produces and delivers our made-from-scratch desserts and hand-butchered meats to our restaurants- it’s where the behind-the-scenes magic happens!)
Q. Who is delivering my food?
A. One of our wonderful Great NH Restaurant employees will deliver your package directly to your doorstep with love and care.
Q. Do you offer calorie and nutritional information for the meals offered?
A. No we do not offer that information at this time.
Q. I am planning a big party or I am looking for a very large order of packaged raw meats, or prepared meals. Should I still order here?
Q. Can I earn Payback$ or Copper Club points, or redeem rewards, on my DingDongDeliver.com purchase?
A. Unfortunately no, DingDongDeliver.com is a separate operating business outside of the individual restaurants where you can earn points and redeem rewards.
Q. Can I use gift cards, coupons, promotions, or discounts offered at T-BONES, CJ’s, Cactus Jack’s or Copper Door?
A. Unfortunately, no. DingDongDeliver.com is a separate operating business outside of the individual restaurants. Those gift cards, coupons, promotions, and discounts are not valid at DingDongDeliver.com.
Q. I want to send a meal to a friend or family member. What do I do?
A. Choose “This is a Gift” and enter your friend or family member’s name and address in the delivery address box. Since this is a fresh product, we recommend letting your friend or family member know to expect a delivery.
Q. Aww, shucks, I love this program, but I don’t live in Manchester or Bedford. How can I place an order?
A. Great news! We now offer pick-ups at our restaurant locations on Thursdays from 4-8pm (Laconia is Friday 4pm-8pm, and Concord T-BONES is coming soon!). Place your order for in-restaurant pick up by Wednesday at Noon (Thursday at Noon for Laconia).
Unfortunately at this time we are not able to offer home/office delivery outside of Manchester or Bedford. If you work in one of those towns, enter your work address and note your business name in the delivery instructions.
Q. I’d like to modify my order to omit or add ingredients. What do I do?
A. Packages are designed with great quality and efficiency in mind, and we are unable to accommodate menu modifications.
Q. I’m trying to place my order, but my order date is not available. Help!
A. We prepare your meals daily to provide the highest quality and freshest product possible. Double-check that your desired delivery is more than 24 hours from when you are placing your order. Orders must be placed by 12NOON the day before your requested delivery day. For example, to receive a Thursday delivery, you must place your order by 12 NOON on Wednesday.
Q. Can I have my items delivered hot?
A. All items are packaged cold, with the intention to be heated or cooked by the receiver. If cooking just isn’t for you, visit any one of our T-BONES, CJ’s or Copper Door locations for a traditional takeout meal!
Q. Do I need to be home during the delivery window?
A. No! This is a touch-less service! Your delivery will be packaged in a cooler and left at your doorstep. You will receive text message once your delivery is complete.
Q. Will the items come with reheating instructions?
A. Meal packages will come with instructions; sides and add-on proteins will not.
Q. I didn’t receive my order, who do I call?
A. For order assistance Monday-Friday 8:30am-4:30pm, please call (603)488-2828. If you need additional assistance on Saturday, please call our Commissary at (603) 836-3903.